Are you seeing “you are not eligible to use this service” whenever you login to Jamb CAPS? If you do, then this publication is for you.

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Sometimes, when Jambites login to Jamb portal successfully, they will be seeing error messages. This is when they want to transfer to CAPS through their Jamb profile. The message reads: “you are not eligible to use this service”.

If you are seeing this message, then this is what you should know:

1. Jamb website may be having a temporary problem (you are not eligible to use this service):

Kindly login again as later same day, next day or the next week. Some problems can actually take up to a week.

Also Read: Unable to Access Your CAPS? See Why

2. Jamb CAPS has not been coded to entertain functions of your session (you are not eligible to use this service):

Every session, before the new session kickstarts, Jamb CAPS will be coded first while some functions for the previous sessions are closed.

Therefore, if you are a new Jambite or Direct Entry student, kindly wait till all CAPS functions are operational and you won’t see this challenge again.

3. Use desktop/laptop or desktop view (you are not eligible to use this service):

CAPS generally do not operate well with mobile phones. So when you are having issues, kindly switch your browser mode to desktop view. This is to help you view CAPs properly. Or find a laptop or desktop computer and login with it.

In case you want to try switching your phone browser to desktop view, click your browser options. The option icon are those three dots or lines at the top right of your browser.

When  the options dropdown, search for DESKTOP MODE or DESKTOP VIEW.

4. Visit a CBT centre or Jamb office (you are not eligible to use this service):

There are some profiles that their account will never access CAPS again. This is a normal problems in online platforms.

After all these, your case remains same, that means only Jamb office or the CBT centre that can help you. You will have to visit them and they will access your profile and do whatever you want to do.

They MAY not be able to clear the problem but they can sure operate the account through admin dashboard for you.

So when you want to upload your o’level result, change institution, check admission status, etc., they will handle it for you.

You may not be able to use your account to enter CAPS yourself. They will also be the one to accept your admissions for you.

5. If you are passing through this challenge, do not fret (you are not eligible to use this service):

This problem of “you are not eligible to use this service” does not amount to any disadvantage of not gaining admission.

The way forward after trying all you could is to visit the CBT or Jamb office. There is not problem with it at all.

Need further support? Click WhatsApp

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